If you receive your package open or damaged, refuse delivery of the merchandise then contact our Customer Service Department right away at (800) 208-6069 to report the problem. We guarantee to get your purchases to you in good condition.

If you realize you received a damaged or defective item after accepting delivery, contact us immediately at (800) 208-6069 or support@a-z-needlepoint.com for instructions on returning the damaged/defective item. We will send you a replacement or issue you a full refund immediately after receiving the damaged or defective product. We will not charge you any additional shipping or handling fees for replacement shipments. For complete instructions on returns, see our returns policy page for a full set of instructions.

Manufacturer's warranties and Repair

We cannot accept items for repair, even if they are under a manufacturer's warranty. For full details on authorized repair centers, contact the manufacturer directly. If the item arrives to you damaged or defective, you do have the option of returning the product. For complete instructions on returns, see our returns policy page for full instructions.

Please note that some items we sell have an available manufacturer's extended warranty beyond our 30-Day Unconditional Money-Back Guarantee. If you purchase one of these manufacturer's warranties, please contact the manufacturer directly with any issues requiring a service claim.